Here you can find answers to the most frequently asked questions about the Numba app and services.
If you have already set up your recovery information, click on “Forgot Password” and follow the instructions. We will send you an email or SMS so you can reset your Password.
If you have not set up any recovery information, please contact Customer Support.
No. You must never share your Password with anyone.
Call Numba so we can suspend your account and prevent any unauthorized access.
Then contact your mobile operator to recover your phone number. Once your number is recovered, call us again so we can reactivate your account.
No. Numba does not allow accounts to be transferred to a new phone number.
It is the phone number of a family member or close friend that we can use to help you reset your account if you forget your Password or lose your phone.
It is the email address we will use to help you reset your account if you forget your Password or lose your phone.
No. The Numba app works only on smartphones that run Android and have internet access. If your phone can use WhatsApp or Facebook, it can use the app.
Yes.
Yes. The app works on any network.
You can browse the app without an internet connection, but you must be online to play.
The app is not yet available outside Nigeria.
Yes, but you will need to confirm access by entering an SMS code that is sent to your phone number.